Cancellations & Returns
At Virtuesilkthreads, we strive to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
Q: Can I cancel my order in case I change my mind after ordering?
3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
a) Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
b) Opt to receive a refund of your money. (To know more about Refunds, please click here)
1) Update their complete shipping details;
2) Update measurement attributes; or
3) Verify or give their consent if required on certain pending notifications within the requested time
As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
Post shipment returns
Q: I received the order. But there’s an issue. Can I return my ordered items?
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn’t get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference.
Please note: In case needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
2. Please try and ensure that you retain all the packaging material alongwith the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as “Defective Items for Returns” and “not for sale”.
#4 – Item Receipt and Inspection at Virtuesilkthreads Fashion Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
a. Choosing an alternate Ethnic Treasure as a replacement of equal value
b. a Store Credit to be used later for shopping on Virtuesilkthreads Fashion
c. a Refund as decided on a case to case basis
1. An Item Replacement
2. Issuance of a Store Credit
3. A Refund of order value
In any case, the refunds will not exceed the actual amount paid by you.
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Store Credit redeemable during your next purchase with Virtuesilkthreads Fashion. In case you had opted for Free Stitching or Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount.
2. If there was a Delay due to God’s or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Virtuesilkthreads Fashion shall not refund, return or exchange any order on request.
3. In case you realise that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.
MORE DETAILS ABOUT REFUNDS
Q: I’m thinking about seeking a Refund. Are there any specific points to know?
The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.
Q: And how long will the refund process take?
Payments and Transfers are dependent on Banks and Local Laws. We’ve still attempted to estimate the time it might take to get your funds reimbursed below:
|Mode Of Payment Refund||Resolution Time||Refund Mode|
|Credit Card||10 business days from the Date of Initiation||Credit Card|
|Dedit Card||10 business days from the Date of Initiation||Dedit Card|
|Wire-CITI||2 business days from the Date of Initiation||Wire|
|COD||2 business days from the Date of Initiation||NEFT|
|DBD-ICICI||2 business days from the Date of Initiation||NEFT|
Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?
2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3) Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is an Virtuesilkthreads Fashion Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.
For orders placed using Bank Transfers, refunds would be issued only as Store Credits.
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Feeling dazed? Don’t fret, you can reach out to our Customer Care Representatives for a step-by-step clarity on all points above by: